Delivery

How quickly we ship

Every item in our store is a single piece that is waiting in our warehouse — we do not source it to order. This means that parcels leave us quickly.

• We aim to ship orders paid for by noon on the same business day. The remaining orders usually leave on the next business day.
• For cash on delivery, the date the order is placed is what counts.
• We will notify you by email when your parcel has been dispatched and provide a tracking number.
• The most common causes of delays are missing payment and an incorrect address. If anything gets in the way, we will contact you before your parcel gets held up.

We will hand over the goods no later than 30 days after the agreement is concluded. In the event of a delay, you may set an additional deadline for us, and after it expires without effect, withdraw from the agreement — details in § 8 of the Store Terms and Conditions.

Delivery methods in Poland

• InPost Parcel Locker — collect your parcel at any time, around the clock.
• InPost courier — delivery to the address provided.
• InPost cash-on-delivery courier — payment in cash or by card when collecting the parcel. This option is available only in Poland.
• Partner network pickup points — you select a specific point when placing your order.
• Personal pickup in Warsaw — always free of charge; details below.

International delivery

We ship to fourteen European Union countries and Ukraine:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Ukraine.

Depending on the country, you can choose parcel lockers and pickup points from partner networks or a courier — Packeta, FoxPost, Hermes, DHL, UPS or Nova Poshta. We show the available options when you place your order, after you enter the delivery address.

If your country is not on the list above, unfortunately we do not ship there.

Shipments to Ukraine leave the customs territory of the European Union and are subject to customs clearance in the recipient's country. Any customs duties, taxes and administrative fees are paid by the recipient, and delivery may take longer due to customs clearance.

Personal pickup

1. You can collect your order free of charge at our physical store: Fajne Ciuchy, ul. Pasaż Ursynowski 3 lok. 4, 02-784 Warszawa.
2. The goods are ready for collection within 2 days of placing the order.
3. We will notify you by email when your order is ready for collection — wait for this message before coming.
4. Pickup is available during the store's opening hours.

Payment methods

• Payment card, BLIK and digital wallets — payment is processed by Shopify Payments.
• PayPo — deferred payment. PayPo decides whether to make it available, under a separate agreement concluded between you and PayPo.
• Traditional bank transfer to our bank account.
• Cash on delivery, when collecting the parcel from the courier.
• Loyalty program points and store credit — you can use the collected funds to pay for purchases in full or in part.

For advance payments, the order must be paid for within 7 days. Some methods, due to their specific nature, are available only immediately after placing the order.

How much does delivery cost?

The cost depends on the country, the selected delivery method and the order value. You will always see the final amount in your cart before placing your order — together with information on how much more you need to spend to qualify for free delivery, if it is available in that country.

Damaged or lost parcel

1. If the packaging shows signs of damage, you can check the contents in the courier's presence and ask for a damage report to be drawn up. This is not a condition for filing a complaint — the report simply makes it easier for us to pursue claims against the carrier.
2. The risk of accidental loss or damage to the goods passes to you only when the goods are handed over to you.
3. If the parcel has not arrived or arrived damaged, email shop@fajneciuchy24.pl. We will handle the matter with the carrier, not you.
4. If the parcel was not collected and was returned to us, we will contact you about reshipping it or refunding your payment.

Do you have a question?

Email shop@fajneciuchy24.pl or call: +48 600 166 648. The return rules are described on the Returns page, while the full terms of the agreement are set out in the Store Terms and Conditions.