Returns
General guidelines:
W our store, we make every effort to ensure that the secondhand clothing we offer is of the highest quality. However, we understand that sometimes a purchased item may not meet your expectations. Below, you’ll find a complete guide on how to make a return quickly and efficiently.
1. Return Policy and Procedures
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You have 14 calendar days from the date you receive your package to cancel the order and return the item.
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Before shipping, pleasefill out the return form and then send the returned products to us. You do not need to wait for return approval. Thiswill help us identify your package more quickly and speed up the refund process.
2. The most convenient way: the “Convenient Returns” service
To simplify the process as much as possible, we encourage you to use the Convenient Returns service. With it, you can send a package quickly and without unnecessary paperwork:
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You can take care of everything online in just a few moments.
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Often, you don’t even need to print an address label.
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You can be sure that your shipment will go directly to our warehouse.
3. Self-Shipping (Other Shipping Methods)
If you prefer to label the package yourself:
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The cost of return shipping is the responsibility of the buyer.
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You can use any courier service or Poczta Polska.
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Note: Shipments must be sent directly to our warehouse address. We are unable to pick up packages from parcel lockers, package vending machines, or pickup points (e.g., Żabka, Orlen).
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Make sure the merchandise is securely packaged for shipping.
4. Condition of Returned Items
Please ensure that returned products are sent back to us in undamaged condition:
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Products must be free of odors (e.g., perfume, smoke), traces of cosmetics, or new damage to the material.
- If a product had tags attached, they must remain in place.
Important information about used products:
Please note that we offer used and one-of-a-kind items. They may show natural signs of wear, which do not constitute a product defect (you’ll always find details in the description of each item). Due to the unique nature of our selection, we do not offer exchanges for another identical item or repairs.
5. Return Address
Please send all shipments (unless you are using the Convenient Returns service) to the following address:
Bloomlo
68 Piwonińska St.
08-443 Sobienie Jeziory
6. Refunds
Once we receive and verify your shipment, we will refund your payment as soon as possible—via your original payment method or, if you prefer, to your store account, which you can use immediately for any future purchase.
